The Leadership Conversation | Transform your conversations

TRANSFORM YOUR
LEADERSHIP CONVERSATIONS

Empower your leaders with leadership conversation skills that
engage teams, improve work effectiveness and drive business results.

Why do Leaders struggle to have good quality conversations with their teams?

Most understand the important role of engaging and facilitating conversations with their team, but lack the skills and confidence to do so effectively.

This becomes even more important, now that most teams are working from home and conversations are mostly remote.

However, some leaders resort to an advice-giving or prescriptive leadership style, others treat conversations with their team as a “box-ticking” exercises or avoid them altogether.

The result is uninspiring, one-way conversations, which don’t involve their team and prevent them from understanding what is going on. These conversations rarely improve performance and inevitably lead to frustration and disengagement,. Ultimately this situation impacts business results, and is one of the reasons talented people leave a company.

At TYC, we recognise these challenges and have worked with dozens of organisations and diverse sectors to address them.

Through our Leadership Conversation programmes, leaders learn to.

Have more inspiring and engaging conversations with their teams

Strengthen trust and collaboration

Develop leadership conversation skills

Become energised, positive and confident in their daily interactions

Leaders who have been through Leadership Conversations develop the skills, the structure and the confidence to have inspiring and more meaningful conversations that lead to better work effectiveness of their team and ultimately better business outcomes.

As a result of the programme, leaders become energized, positive and confident. They become highly motivated to apply these skills in their daily interactions with their team members to strengthen trust and collaboration.

Leadership Conversations is our flagship programme that transforms the way leaders have conversations with their teams.

The programme covers Performance, Development and Team Conversations and helps leaders to build a conversation culture with their teams. They develop the key behavioural skillset to listen more, ask powerful questions, coach and give feedback.

These outcomes lead to more effective teams and ultimately better business results.

Outcomes from Leadership Conversations

Our virtual or in-person Leadership Conversations programme can be delivered standalone, or customised to work together in a programme with several modules, to deliver the TYC learning experience and following outcomes:

1. Get alignment around goals and performance with powerful Performance Conversations

2. Grow talent and provide growth opportunities with Development Conversations, adapted to performance and potential

3. Maximise collaboration and team performance with inclusive Team Conversations

4. Build a Leadership Conversation Culture using coaching skills to engage, motivate and empower teams to reach their full potential

Meet your Trainers

Don Rapley

Managing Director

Don Rapley is the Managing Director of TYC, which he co-founded in 2016 to create powerful learning experiences and help leaders transform the conversations they have with their teams.

He is a certified executive coach and has worked extensively across Europe, Asia, USA and the Middle East, facilitating missions in 32 different countries across a wide range of sectors, including Healthcare, Insurance, Banking, Oil & Gas and Education.

Don is from an Anglo-Dutch family and after spending his early career in the UK, Belgium and France, he settled in Paris where he has lived for most of his career. He has spent nearly 6 years working and vacationing in the USA and now lives in Singapore.

He was previously involved in developing the chain of retail stores Marks & Spencer in France, Belgium, Spain and Southern Ireland as Store Operations Manager and Divisional Commercial Controller.

Emma Noguchi

Associate Consultant
Professional Certified Coach (ICF)

Emma is an executive coach and leadership development facilitator.

She works with leaders and teams to help them prepare for the challenges of the 21st Century, by helping them be more agile, more aware and more authentic to who they are.

With a French – Japanese background, Emma moved to Japan after graduation and worked her way up in the Advertising industry, both for Japanese and International agencies.

In 2007, she moved to Singapore for a role as a Regional Account Director for Publicis Group, one of the top 3 communication groups to look after key accounts as well as business development. She has lived in France, India, Japan and now in Singapore.

With a strong expertise in assessing, selecting and developing leadership capabilities across Asia-Pacific, Emma also works as an associate with Mercuri Urval one of the Leading Executive Search firm and also manages her own coaching practice, CoachingGoWhere, to help leaders achieve outstanding results in their career.

Leadership Conversations Programme Overview

1. Introduction to Leadership Conversations

Participants are introduced to the flagship programme overview. This includes a series of launch videos, a self-evaluations and a scheduled manager discussion.

2. Conversation Skills

Participants learn how to build a conversation culture with their teams. In this module, they develop behavioural skillsets to listen more, ask powerful questions, coach and give feedback.

3. Performance Conversations

These important conversations need to be meaningful for both the Manager and the team member to have a real impact. In this module, we help Managers to prepare and conduct performance conversations with great tips on how to follow up. We explore how to give non-judgmental feedback, understand our biases and develop the skills of active listening and asking great questions.

4. Team Conversations

Team performance is vital to the success of any organisation. Teams need to find that magic recipe by achieving the sense of purpose and trust that delivers great results. We use a mixture of highly engaging team exercises and discussion, with a simple framework to measure and develop team performance.

5. Development Conversations

Development conversations are key to understanding people’s aspirations and what they enjoy in their job. In this module, we help Managers to understand different approaches depending on their team member’s performance, potential and personal situation. We cover how to identify the right conversation and to explore ways to build autonomy, such as situational leadership and effective delegation.

6. Post-Work

Participants develop an action plan that they commit to post-programme. Check-ins are done conducted via self-evaluation and manager discussions.

Who should attend this programme

Our leadership conversations programme is suitable for leaders who:

Oversee and manage teams at an operational or department level

Want to better engage their team members

Want to improve their team’s overall effectiveness and impact business results

Want to be a confident and better leader

Why work with us?

We have made the transition to Virtual Classroom Training

We have redesigned our entire TYC offer to be delivered virtually and have recently completed over 70 hours of a new “Driving Team Performance” programme for one of our clients.

We are certified Executive Coaches

We are certified coaches, delivering executive coaching programmes for leaders and teams. We are also certified to deliver a wide range of psychometric and other tools such as MBTI, DiSC, Conversational Intelligence© and Narrative Coaching.

We have extensive International experience

We have lived in 7 different countries, trained or coached in the 35 countries and delivered programmes for over 50 organisations across Asia, Europe, Middle East and the USA.

We are really easy to work with

Our clients love working with us! They appreciate the strong, empathetic relationship we nurture with them and the way we seek to understand their culture and needs. They also like the great programmes we deliver, which get consistently good feedback from participants.

Hear what our clients say

“The programme for our senior managers in Asia Pacific has really changed the behaviors of our managers not only in coaching conversations but also in daily leadership behaviors.”

I can strongly recommend Don because he is easy to work with and very flexible. His English/French background and more and more Asian experience means he understands different cultures and is able to bring out the best from different cultures. What I appreciate about Don is his energy and ability to deliver consistently outstanding programs that people remember for a long time. He gets people working together, learning from each other and wanting to change.

Helen Luo,
Head of HR Asia Pacific,
Total Oil and Gas

“The real impact of the training has been huge, with line managers now feeling far more confident in conducting performance management meetings with their staff. I would whole-heartedly recommend TYC to other organisations.”

TYC have delivered some of the best training our staff have received.

The real impact has been huge, with line managers now feeling far more confident about conducting performance management meetings with their staff.

Sophie Harle,
HR Director,
Tanglin Trust School Singapore

“If you are looking for a partner to work with you and uplift and transform crucial conversations in your organization, TYC would be an ideal partner to work with.”

TYC has been a great partner to work with to address specific requirements of our organization.

The flexibility, empathy and patience shown in designing what would work for us resulted in training content that was easy for our employees to relate to and apply ….the trainers have succeeded in creating a safe environment for them to learn, practice and clarify their doubts during the workshop.

Neetha Nair,
VP,
Head of HR Excellence

“Don is a very valuable resource for leaders and managers.”

I worked with Don on a number of projects and was impressed by his professionalism, his ability to adapt and work with different management groups and his commitment to the learning and development of those with whom he worked.

Don is a great developer of people. He has an excellent understanding of personal and professional development, and gets along with people very well. He remains open to new thinking. At a personal level I enjoyed every occasion I worked with Don.

Oxana Martynova,
Head of L&D,
KPMG Lower Gulf

“I strongly recommend such a journey with Don as he’s got a unique way to make it your own work through appropriate questioning, making sure you’re always under control of your own transformation.”

I’ve been lucky enough to be coached by Don at a turning point of my career a few years ago. This experience has truly been an enabler and accelerator in my own evolution, as Don has been truly stretching my self-awareness, allowing me to unlock new leadership potential and ability to navigate at the highest strategic level.

Chantal Veillon Berteloot,
VP HR Global Product Development,
Bristol Myers Squibb

What I particularly like about Don is his strong ability to adjust his training and communication skills to his public. He has a high level of empathy which helps to create the right climate of trust and conviviality, fostering creativity, collaboration and open-minded discussions, whether it is with senior management or more junior levels.

His previous and robust operational experience as a senior manager in different countries allows him to perfectly understand cultural differences and to adapt his methodology and teachings accordingly.

Anne – Claire Lacroix,
HR Director,
International French School

Hear what our participants say

It's taught me to communicate better with the team and from the role plays learn how to deal with different behaviour of my team members.

Overall a great experience. Eye-opening on areas that were holding me back from unlocking the value in my team.

Great programme, appreciate a formal training on how conversations around performance appraisals should be done !

All the techniques and framework are great but i particularly benefited to being a better listener and ask open ended.

Very useful tips and techniques I learnt and can applied immediately to my day to day. The trainers are experienced and very helpful as well in guiding us.

How to use positive feedback to encourage my staff, also to shut up more often and allow my staff to speak more. Have a curious mind and ask open ended questions.

Powerful performance communications - eliciting responses and solutions from your team members is the biggest learning for me. Adding to this, I learnt the value of silence and listening more.

Was very well planned and executed with good participant interaction. It was a good experience. I have obtained some good tips from Don and Emma. They are very professional and conducted the virtual learning very efficiently.

Empower your Leaders with Leadership Conversations today.

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Empower your leaders with leadership conversation skills that engage teams, improve work effectiveness and drive business results.